At Vetanbook, the products available for purchase on our web site are downloadable, functional, and try-before-you-buy. We provide free trial periods to let you fully evaluate our products before you make a purchase decision.
Please use the trial period to make sure that the software meets your needs before purchasing a license. All of our software is functional during the trial period. None of our software requires registration to enable its primary functionality.
During your trial period, our support staff is available to assist in installation and configuration via email or telephone. We strongly recommend that all customers download, install, and test the trial version of any product prior to making a purchase
If you purchase one of our products, after your payment has cleared your license to use the software will be activated. Once the license is activated, no refunds will be given. We have this policy since it would be impossible for you to return your registered version of our software.
When you file a complaint to Vetanbook, we first try to provide an ideal solution to the issue you are facing. Your case is first introduced to the technical team. Refund is only made in the extreme circumstances, when nothing good can be done to solve the issue.